These guarantee conditions apply in all countries where the product is sold through (approved) distributors.
Balterio laminate floor comes with a warranty in residential and, depending on the type of floor, commercial use which covers materials and manufacturing defects.
The warranty becomes effective on the date of purchase. In order to make a warranty claim , the original, dated invoice, containing the distributor’s stamp, must be submitted. The warranty terms are only valid for the first user/original purchaser of the Balterio laminate. The first user/original purchaser is the name mentionned on the original invoice. If the warranty is valid, Spanolux’s Balterio division will replace or repair the laminate floor.
The customer, however, must refrain from installing visibly defective planks. Customers must report such visible defects within 8 days after purchase. No complaints will be accepted after the end of this period.
If the guarantee can be applied, the Balterio® division of Spanolux will replace the laminate floor. This solely involves replacement, where no damage or costs such as installation costs or other expenses will be reimbursed. Any liability of Balterio® other than by virtue of the guarantee obligation for the sole replacement of the laminate products is fully and explicitly excluded. Consequently, Balterio® cannot be held liable for costs including those of the removal and laying of the laminate products, travelling expenses or any other costs or damage.
This warranty does not apply to products that have not been installed as described in the Balterio Installation Instructions using Balterio accessories.
The replacement of the laminate products as provided for in these guarantee conditions is subject to a degressive scale, whereby ambient factors and the duration and intensity of use of the laminate products to be replaced are taken into account.
The warranty takes the form of a sliding scale. This is to say that, when the scale is applied in terms of a percentage depreciation of the product. The duration of the warranty is indicated clearly on the packaging of every product.

Balterio® laminated floors must be laid indoors and are not suitable for moist and/or humid spaces such as bathrooms or saunas. Spaces suitable for Balterio® laminated floors are specified on the packaging and on the Balterio® website: www.balterio.com. The installation of Balterio® laminated floors in spaces other than mentioned on the packaging must be requested in writing.

• Wear resistance: Balterio guarantees that in normal conditions of use the laminated surface will remain wear resistant after purchase, including the delaminating or reduced resistance of the wear layer but excluding, in case of V-Groove products the reduced resistance of the concerning V-groove.
  
• Resistance to stains: Balterio laminate floor covering is resistant to stains such
  as red wine, ketchup, etc.
  

This warranty does not cover damage caused by:

• wrong maintenance
  
• accidents or unsuitable and wrong use
  
• abnormal wear such as damage caused by spike heel shoes, inadequate
  protection against furniture, grit, sand and other abrasive materials
  
• water damage caused by excessive fluid in concrete slabs, hydrostatic pressure,
  flooding caused by ice machines, refrigerators, sinks, dishwashers, piping and
  natural disasters
  
• improper craftmanship or installation not performed according to our
  installation instructions
  
• inappropriate removal or replacement of panels
  
• damage caused by the frame of vacuum cleaners and hard or metal wheels of
  desk chairs and/or wheels of furniture
  
• damage caused by the urine of pets and/or other corrosive or abrasive substances.
• installation of Balterio laminate flooring on subfloors thicker than 3mm
  
  

Any other damage not covered by this guarantee is therefore not a liability of Balterio®
and no compensation can be paid for such damage.
Balterio excludes from the warranty any kind of follow-up damage and no
payment for such damage shall be due. These types of damage include any loss
and all costs for damage other than these caused to the actual floor covering and
those that have been caused by a fault in the floor covering.
Balterio does not recognise derived or implied warranties except those contained
in this written warranty.
This warranty is only valid if the Balterio Installation Instructions and conditions
on maintenance and accessories as published by Balterio (see Balterio brochure or
www.balterio.com) are complied with.

Please keep your receipt. For questions concerning guarantees we advise you to contact the Balterio distributor where you bought your laminate floor. If your Balterio distributor cannot assist you or should you require additional information you can contact: Spanolux NV divisie Balterio - Consumer Care Service - Wakkensteenweg 37B - 8710 Sint-Baafs-Vijve - Belgium. Balterio's guarantee conditions are without prejudice to the legally applicable guarantee on Balterio products. (consumercare@balterio.com)